Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your artwork must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@ventheris.store. If your return is accepted, we’ll provide a return shipping label, the return address, and instructions on how to send your package. Items sent back without prior approval will not be accepted.

For any return questions, please contact us at support@ventheris.store.

Damages and Issues

Please inspect your order upon arrival. If your artwork or frame is damaged, defective, or incorrect, contact us immediately with your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Exceptions / Non-Returnable Items

Custom commissions and personalized artwork cannot be returned unless they arrive damaged, defective, or incorrect.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

If you have questions about whether an item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to request a return for your current item and, once the return is accepted, place a separate order for the new artwork.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your purchase within 14 days of delivery without providing a reason, subject to applicable exceptions, including artwork made to your specifications or clearly personalized.

Please contact us at support@ventheris.store to request a return. Your artwork should be returned undamaged and securely packaged, preferably in its original packaging, with proof of purchase. This section does not limit your statutory consumer rights.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@ventheris.store.